Commercial Real Estate Huntsville, AL
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Community Association Management

Why Professional Association Management

To  preserve  and  advance  the  community

Professional Support to Volunteer Boards and Members

  • Volunteer board members run Community Associations in addition to their busy work, civic, and family roles
  • Members want maximum return on Association involvement
  • Professional Association Managers provide the day-to-day support that gets things done

Preserving Standards and Building Community

  • Community Associations set standards to ensure Members can  enjoy their properties and common areas long into the future
  • Members come from diverse backgrounds and look for ways to engage and build their communities
  • Professional Association Managers help identify and reduce sources of conflict and maximize community cohesion through consistent inspection, respectful enforcement of standards, and enduring support to Member initiatives

Financial Control and Vendor Management

  • Community Associations are responsible for the long-term viability of the common elements of the community, requiring well-informed short- and long-term financial insight and planning and best-value-based vendor management
  • Professional Association Managers bring outside perspectives, best-practices, and professional ethics to these critical functions to support the board members in their trustee obligations

Risk Management for Declarants

  • Declarants create the Communities and their supporting Community Associations; Declarant rights protect their ongoing investment, but their ongoing development roles can create conflicts with the Association
  • Members often do not distinguish between the role of Developer and Builder when the Association is under Declarant control
  • Professional Association Managers provide a neutral broker between Declarants and Owner-Members by serving the interests of both as the Association matures

The SVN Difference in Association Management

Preserving Standards

  • Conduct effective inspections that ensure equal enforcement
  • Provide prompt, respectful notices that get results and corrections
  • Prepare actionable reports that track the community’s development

Building Community

  • Orient new Owner-Members to their Association to increase buy-in and commitment to Association goals
  • Support Member-driven social, fitness, and charitable efforts

Supporting Owner-Members

  • Maintain contact mix according to Owner preferences (social media, email, phone, etc.)
  • Respond promptly to concerns, backed by guaranteed service levels
  • Maintain Member access to records (ByLaws, Rules & Regulations, etc.)

Supporting Board Members

  • Train new Board members in Association processes
  • Prepare position-specific meeting preparation packets
  • Prepare Agendas and Minutes
  • Facilitate Board and Committee meetings
  • Provide insight to trends and opportunities

Controlling Finances

  • Provide peace of mind by managing all Association funds in trust accounts audited by the Alabama Real Estate Commission
  • Develop reserve and operating expense projections with state-of-the-art market knowledge and applications
  • Prepare accurate, timely financial reports

Managing Vendors

  • Leverage a nation-wide network of SVN offices to achieve economies of scale for critical goods and services
  • Supervise the acquisition cycle from competitive bidding to compliance monitoring to ensure best value for Member funds

Why Commercial Real Estate Professionals

To balance all competing demands

Commercial Real Estate Professionals Know Property Management

  • Property management is a core function of commercial real estate (CRE) practices in the United States; CRE professionals know how to respond to Association issues from the use of land to maintaining buildings to holding money in trust

Commercial Real Estate Professionals Know Financial Controls

  • CRE professionals routinely evaluate and plan for capital improvements and maintenance of common areas and getting the best value from vendors; state licensing requirements provide peace of mind through the use of trust accounts for all funds

Commercial Real Estate Professionals Know Organizations

  • Corporate and institutional clients and vendors are everyday elements of CRE; Association Managers with CRE backgrounds are ready to maximize these relationships for your Association and its Board and Members

Commercial Real Estate Professionals Know Risk Management

  • Community Associations face risk from many directions every day.  Operating amenities, enforcing standards, planning for the future all present risk to the volunteers running the Association; CRE professionals are highly trained to identify and reduce risk while transferring residual risk to minimize exposure of the Association

6 Steps to Utilize The SVN Difference in Association Management

1.  Determine Requirements

  • Our Professional Association Managers will meet with your Board of Directors and Members to determine the scope of management services needed

2.  Build Proposal

  • SVN will develop a competitively priced proposal of services and terms including guaranteed service levels for Member and Board support.

3.  The Pitch

  • We will present our proposal to the entire Association or the Board, as desired

4.  Negotiations

  • SVN works with the Board to reach  mutual agreement, spelling out all terms in advance, to include guaranteed service levels

5.  Buildout

  • We will build-out the infrastructure to support your Members as agreed:  Web presence, phone numbers, contact managers, amenity  and vendor management, inspections, etc.

6.  Kick Off

    • Our professional Association Managers will prepare the materials necessary to orient Board and Owner Members to the services agreed upon and orient everyone
    • We will collect information from all Members on how each Member prefers to receive information

Our Community Association Management Team

Michael D. Dake
Director of Association Management
Associate Advisor
Organizational Development
Board Support
Member Customer Service Support

Neil Victor, CCIM
Qualifying Broker
Senior Advisor
Trust Account Management
Senior Leader Engagement

Ava Terry
Managing Director & Commercial Property Manager
Senior Advisor
Common Area Management
Senior Leader Engagement

Debbie Collins
Commercial Property Manager
Associate Advisor
Common Area Management
Vendor Management

FAQ on Community Association Management

Q1.  What type of community should engage professional Community Association Management?

A1.  Any homeowners or condo association should consider bringing in a professional Community Association Manager, whether the association is still under Declarant control or is completely owner-operated.  The Association’s needs are the same in either circumstance, even though the inputs are different.  A professional Community Association Manager will help the association be successful at each stage.

Q2.  I have Declarant rights over an HOA, and I have employees who manage the HOA.  Why should I engage an outside manager?

A2.  In short, because of risk management.  As a Declarant, you have specific interests and obligations arising from your primary business:  developing high quality communities that attract and retain owners.  The Community Association is a separate legal entity that holds the community’s common elements in trust for current and future owners.  That is complementary to but distinct from the Declarant’s interests.  A professional Community Manager provides an arm’s length way for the Declarant to exercise control that provides maximum deference to the trustee role of the association.

Q3.  My Homeowners’ Association just got its first owner-elected board members.  Most of the board is still controlled by the developer.  How would a professional Community Association Manager help in this case?

A3.  When a Homeowners’ Association begins to transition from developer to resident control is an ideal time to bring in a professional Community Association Manager.  The HOA is a living organization of individuals dedicated to the same purpose of protecting and advancing the community.  A professional Community Association Manager can help integrate the new resident-elected board members into the board, help ensure that everyone involved understands the transitions the HOA is going through, and manage the communications with the owners.

Q4.  Our HOA has owners from all walks of life and ages.  Some use Facebook and other social media all the time. Others don’t even have email.  Can a professional Community Association Manager help make sure everyone gets all of the information the HOA puts out?

A4.  A professional Community Association Manager takes special pride in ensuring that every Member has access to the information necessary to understand and participate in their Association.  Community Association Managers should be committed to distributing information in a variety of ways.  Facebook, Twitter, email, letter, flyers and phone calls should all be available based on each Member’s preferences.

Q5.  No one wants to join our HOA board.  It is too demanding and controversial.  How would a professional Community Association Manager help with this problem?

A5.  Recruiting Members to contribute to the association is a key function of professional community association management.  Each role in the HOA is important, and the roles should rotate among the members to ensure no one gets burned out from having a role for too long.  A professional Community Association Manager should be engaged in succession planning for new Members to fill leadership roles all the time.  This is very similar to how any company prepares for turn-over in its leadership.  The professional Community Association Manager should knew enough about the Members of the Association to identify and recruit candidates.